OPPRESSION CEASED

                A couple of months ago, I cried out to God because I am more suffering with the drastic changes happening at work. As a call centre agent, I need to pass all the metrics needed so I can get an incentive. I just hit it once & never got the change to pass all of them ever since. Am trying my best to hit all of them but to no avail. I was just darn de-motivated.

                Our qualitative analysis (QA) on our calls changed the standards with the same monetary value of incentive. Our after call work or ACW is just allowed only for 30 seconds. When I was just starting in my job, our ACW is just two minutes. Later, I became a minute. Until it became 30 seconds which I really find it hard to hit it.

                I am really suffering in stress. But all I can do is to cry out to God. My devotion that time is on Exodus. It was the time when the Israelites are under the oppression of cruelty in Egypt. God heard the groans of His people & He sent Moses to deliver them. I cry out to Him like a child praying that we are under oppression. I asked God for wisdom & strength to endure all of these things happening at my work. I am really suffering. I am at rebellious stage that time & I realized that God is not pleased with this. So I just keep on praying to God to help me submit & obey. Some of my colleagues disagreed in panic disgust but they don’t have a choice but to obey anyway. Some are even running for 19 seconds only! Wow! I wondered if that is still a quality customer service. 

                I keep on praying to God to hit it but I just can’t make it. He didn’t answer my prayers because He had a plan which is a lot better than my prayers. Last week before I get absent, I attended the town hall and all the things about ACW was discussed. There was one from Vodafone who conducted a research on how they can speed up customer service. To make the long story short, ACW was dismissed! We are no longer required to put the customer on hold and do all the stuff that we need to finish while on ACW. This means that this is no longer required to hit it since our main target is to speed up our service & shorten the time the customer needs to spend on the phone.

                I know it was God who answered my prayer.. Hmmm not completely because that is not what I prayer for. He knew there’s no way I can do it so He removed it for me. Wow! What an awesome miracle! Our oppression finally ceased after having this. But of course, I will still need to manage my handling time over the phone. I’m just glad that God is moving. I have a mighty God who is answering my prayers & hearing my complaints & dissatisfactions at work. I have an incredible Father is heaven who is willing to accept me when I messed up & willing me bring me back on His righteousness  when I get lost.